All work accepted via www.lawfriend.org is handled by Adrian Berkeley and is not regulated by the Solicitors Regulation Authority. However, Adrian is a non-practicing solicitor and, so far as our service is concerned, will always follow the rules and regulations set down by the Solicitors Regulation Authority, in as far as they are applicable. http://www.sra.org.uk/handbook/
The Solicitors Regulation Authority is the governing body of Solicitors. Professional rules laid down by it require that clients of Solicitors be informed of certain terms of business. Accordingly this formal statement indicates the basis upon which we will carry out our professional services on your behalf. LawFriend will always follow these Professional Rules, despite LawFriend not being a solicitors firm nor being subject to them
LawFriend Community Interest Company will trade as LawFriend.
LawFriend is a Not For Profit Community Interest Company. We have no funding other than donations.
1. HOURS OF BUSINESS
Adrian is available to advise and assist customers at all times. However, he is unavailable on a Tuesday evening from 8pm until 10.30 pm and from Friday noon until Sunday 10am. LawFriend is located just off junction 17 of the M60 and we cover all areas of North West England. We are closed on all English Bank Holidays and most Jewish religious days. http://www.calendarlabs.com/jewish-calendar
2. RESPONSIBILITY FOR WORK
2.1 The person primarily responsible for the conduct of your transaction or case will be Adrian R. Berkeley. He is available by mobile phone on 07970 201197 and email on firstname.lastname@example.org and he will always aim to return your contact within 12 hours. He may do this outside usual business hours.
2.2 We aim to offer all clients a friendly, efficient and professional service. If, however, any difficulty should arise, you should let Adrian know immediately and we shall do everything possible to assist you to your satisfaction. There is no formal route of complaint.
2.3 You are reminded that you will be bound by the contents of all signed documents and you are strongly advised to read all documents thoroughly and to raise any queries before signature. Under no circumstances should a document be signed unless you thoroughly understand it and are satisfied with its contents in all respects. We are here to help you – please ask questions whenever you wish.
2.4 No member of LawFriend will be required to do anything which may, in the opinion of Adrian R. Berkeley, amount to a breach of the Law Society’s Practice or Account Rules or those of the SRA.
3. HOW WE CAN HELP EACH OTHER
3.1 Please let us have clear instructions and make sure that we have understood each other correctly. We will, within our opening letter usually, relate your instruction as we understand them to be. If you are unsure about anything, please ask us to explain.
3.2 Tell us of any important time limits or if you are going to be unavailable for a period of time.
3.3 Deal promptly with any correspondence or questions and we shall endeavour to do the same.
3.4 Keep in regular contact. Inform us if you move or change phone numbers. If you are worried about anything or do not hear from us when expected, you are welcome to ask for a progress report.
LawFriend Community Interest Company does not have a clients’ account nor does it hold money for any client for any reason.
LawFriend does not charge for its services. However we do request a suitable donation dependent upon ability to pay and activity involved. Adrian shall discuss this with you and the initial stages and no work shall be carried out prior to a donation being discussed and made.
All information we collect about you is treated in the strictest confidence. Your personal details will never be passed to a third party without your explicit consent.
In particular, we of course recognise the confidentiality of family law cases, both for legal, child protection and personal privacy reasons. We would never reveal details of cases without your written consent or permission of the court, where applicable.
Therefore, we will also never leave telephone messages except for general requests to contact us by name, unless you give us permission to leave detailed messages beforehand.
We will never pass on or sell your email address or other contact details to other organisations.
7. Updates to this policy
We reserve the right to change these Terms and Conditions from time to time. This page will always hold the latest version.