Financial Mis-Selling

Helping you get your money back after you have been mis-sold financial products.

Financial mis-selling is when you have been sold a financial investment or products such as PPI or a bank loan that wasn’t suitable for you. If you believe that you have been mis-sold a financial investment or product, then request a free consultation today to get advice and assistance on getting your money back.




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What counts as financial mis-selling?

Mis-selling means that you were given unsuitable advice, the risks were not explained to you or you were not given the information you needed, and ended up with a product that isn’t right for you.

As a non-financial example, say you were looking to buy a computer. You told the shop assistant that you planned to watch DVDs on it, and they recommended a model. Then you took it home, and found that it didn’t have a DVD drive. There’s nothing wrong with the computer itself – it’s not faulty – but it’s not what you needed. The computer was mis-sold to you.

It’s just the same when you’re sold a financial product. The person who advises you to buy must recommend something suitable for your needs, and explain properly what it can and can’t do. They should make sure you know the risks. If they don’t do this, you may be able to claim compensation.

Financial services must be sold to you in a manner that is “fair, clear and not misleading”.

Source: Financial Conduct Authority (FCA)

Key things to remember about financial mis-selling:

  • It’s not about whether you lost money. Even if you didn’t lose out, if the product isn’t right for you – perhaps it’s a riskier investment than you wanted – you can still make a complaint about financial mis-selling.
  • You can’t complain just because an investment performed badly. Some investments are risky, and if you take a gamble you have to accept that you might lose. But you can complain if you weren’t told about the risk.


Examples of financial mis-selling

Payment protection insurance (PPI) mis-selling examples

Some ways you might have been mis-sold PPI:

  • You were unemployed or retired when you were sold the PPI.
  • You were told that PPI was compulsory and that you had to take it out.
  • You were pressured into buying the PPI.
  • Nobody fully explained the terms and conditions (small print).
  • You weren’t told the rules about pre-existing medical conditions.
  • You weren’t told that you could buy PPI from another company.
  • You weren’t told about exclusions to the policy.
  • Nobody asked if you had any other insurance which could cover the loan.

If any of these have happened to you, request a free consultation today.

Mis-sold mortgage examples (including endowments)

Some ways you might have been mis-sold a mortgage:

  • You were advised to self-certify (borrow money without proving your income) or overstate your income in order to borrow more.
  • Your mortgage end date is after your retirement date.
  • You were advised to switch lenders and weren’t told about the fees and penalties.
  • You were given a fixed-rate mortgage and told to remortgage to a better deal later on, then incurred penalties for leaving the fixed rate early.
  • You weren’t told about the commission the adviser would receive from the lender.

If any of these have happened to you, request a free consultation today.

Mis-sold investment examples

Some ways you might have been mis-sold your investment:

  • You weren’t told how your money would be invested.
  • You weren’t told about the risks involved.
  • The product didn’t suit your needs or attitude to risk that you discussed with the adviser.

If any of these have happened to you, request a free consultation today.




How we can help

We can get your money back and compensation like you deserve, so request a free consultation today.

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